Terms & Conditions

By accessing or using tripassistancehub.com, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

1. Independent Service Disclosure

Trip Assistance Hub is an independent third-party travel assistance provider operated by Global Impex Industries.

We are not:

An airline
An airline representative
An official airline customer support provider
A travel carrier

All airline-related decisions remain under the authority of the respective airline.

2. Nature of Our Services

We provide paid and non-paid assistance services that help customers understand airline policies and available options for:

Flight changes
Flight cancellations
Rebooking and rescheduling
Refund and travel credit guidance
General travel-related queries

We do not issue airline tickets and we do not control airline systems, seat availability, or fare pricing.

3. User Responsibilities

By using our services, you agree to:

Provide accurate and complete travel details
Use our website for lawful purposes only
Verify final information directly with the airline

We are not responsible for any loss caused by incorrect information provided by the user.

4. Service Fees

Service fees may apply for consultation and assistance.

All applicable charges are disclosed before any service begins
Fees are separate from airline charges
Airline penalties, fare differences, and other costs are determined solely by the airline

No service is performed without customer approval.

5. No Guarantee of Outcome

We do not guarantee:

Flight changes
Cancellations
Refund approvals
Airline waivers

All outcomes depend entirely on airline fare rules and policies.

6. Limitation of Liability

Global Impex Industries and Trip Assistance Hub shall not be held liable for:

Airline schedule changes
Flight cancellations or delays
Policy updates by airlines
Seat availability
Operational decisions made by airlines
Force majeure events

Our role is limited to providing guidance and assistance based on publicly available information.

7. Chargeback Policy

If a chargeback is initiated without first contacting our support team, we reserve the right to provide proof of the service rendered, communication records, and customer approval for dispute resolution.

8. Intellectual Property

All content on this website, including text, layout, and design, is the property of Trip Assistance Hub and may not be copied, reproduced, or distributed without written permission.

9. Third-Party Links

Our website may contain links or references to third-party services. We are not responsible for the content, policies, or actions of those external websites.

10. Modifications to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

12. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Phone: +1 (877) 729-7420

Email: support@tripassistancehub.com

Operated By: Global Impex Industries

Country: India

By using this website, you acknowledge that Trip Assistance Hub is not an airline or official airline support provider.